Shipping

(applies for tangible products, only)

Shipping times and costs

FREE Shipping (Metropolitan area only)
Delivery in 5-7 working days

Standard Shipping
Delivery in 5-7 working days
EUR 10,00 + VAT

Express Shipping
Delivery in 1-3 working days
EUR 29,00 + VAT

Note: The VAT rate applied to shipping cost equals the greatest VAT rate applied to the ordered products.

Cash on Delivery supplement
EUR 5,50

Our delivery costs are flat and there are no extra costs at delivery.
You will receive an email containing your Shipping/Tracking Number once your package has been shipped from our warehouse.

Our warehouse is closed for these Holidays. Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.

Can I choose a delivery date/time?

Unfortunately, it is not possible to choose a specific date and time.
You can try to contact the courier directly to organize a possible delivery date.

Where is my order?

If you are a registered user, you can find all information related to the order in your My Account page.

Where do you ship my order from?

We ship all orders from our warehouse

What should I do if my order hasn’t been delivered yet?

If your order has not been delivered within the estimated period, we suggest that you:

Check the order status: in the My Orders section for registered users or the received e-mail which notify you the completion of your order.

Follow the link to courier website, where with the provided track code you’ll receive all necessary information.

Check that the address indicated for the delivery is correct.
In the case of a missed delivery please contact the courier.

For further assistance, contact us, we will be happy to assist you.

Shipping Restrictions

At this time we are unable to ship orders to General Delivery, P.O. Boxes, Jersey, Guernsey and the Channel Islands, Poste Restante. Orders made to any of these addresses will be cancelled.

The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically cancelled. Please select the correct country site for your order from the link in the corner of every page.
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