Terms and Conditions of Sale
The following General Terms and Conditions of Sale -along with the information provided in Customer Care area sections which form an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order-, govern the offer and sale of products on our web site. The products purchased on www.critelco.com (hereinafter referred to as the “Site”) are directly sold by “Critelco SRL” with registered office in Romania at 11 Ion Berindei street, building1-2, entrance D, ap. 114, sector 2, Bucharest , with business register number J40/11666/18.06.2007 and tax code / VAT number RO 21944680, (hereinafter referred to as “the Vendor” or “We” or “Us”).
1. Our Business Policy
The Vendor offers products for sale on the Site and its e-commerce products are available exclusively to its end users (the “Consumers”). We sell 2 kind of products: tangible and digital goods (Miccrosoft Access Applications, WordPress plugins and e-Learning Courses etc.). Website design turn-key projects are not subject of the present “Terms and Conditions of Sale”, and will constitute separate contracts between Vendor and Customer.
“Consumer” shall mean any individual or legal entity.
The Vendor reserves the right not to process any order which does not comply with the Vendor’s business policy.
These General Terms and Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on the Site between the users of the Site and the Vendor.
The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on the Site through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party’s terms and conditions, since the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of the Site and third parties.
2. How to Execute a Contract with the Vendor
In order to place an order for the purchase of one or more products on the Site, you must fill out the online order form displayed during the Checkout process and send it electronically to the Vendor, following the relevant instructions.
The order form contains information on the main characteristics of each product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, as well as shipping methods for the purchased products and shipping and delivery costs, for tangible products.
An order shall be deemed to have been submitted when the Vendor receives your order form electronically and the order information has been verified as correct.
Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale.
Before submitting the order form, you will be asked to identify and correct possible input errors.
The order form will be filed in our data base for the time required to process your order and as provided by law. In case you are registered user you may access your order by clicking on the section called Orders, in the My Account area.
English is the language used for executing contracts with the Vendor.
After your order form has been submitted, the Vendor will process your order.
The Vendor may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on the Site are no longer available at the time of your last access and once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Vendor has received your order. If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund the amount paid for those items.
By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on the Site.
Upon submission of an order form, the Vendor shall send you a confirmation e-mail, containing a summary of the information related to the order form (the products’ main characteristics, detailed information on the price, terms of payment, and shipping costs, where applicable).
For tangible products
On the Site, we only offer products purchased by us directly from authorized and trusted manufacturers.
The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.
The main characteristics of products are shown on the Site on each product page.
Prices are subject to change. Check the final price of sale before sending the relevant order form.
Orders made from a Country site different from the one you are shipping to, or to addresses to which the Vendor cannot ship, will be automatically cancelled.
All Products come with an identification tag attached with a disposable seal. Do not remove the tag or seal from the purchased products should you wish to return the purchased product.
Should you decide to exercise your right to return purchased products, the Vendor has the right to not accept returned products that are returned without the corresponding tag or seal or that have been altered from their original status or damaged.
For digital products
Disclaimer of Warranties
To the maximum extent permitted by applicable law, and except as expressly provided above the software is “as is” and the Vendor hereby disclaim all warranties and conditions, either express or implied, including, but not limited to, any warranties of merchantability, fitness for a particular purpose, title, and non-infringement of third parties rights, with regard to the software, associated software and related materials, and the provision of or failure to provide support services.
Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall the Vendor be liable for any special, incidental, indirect, or consequential damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, corruption or theft of data, or any other pecuniary loss) arising out of the use of or inability to use the software or the provision of or failure to provide support services, even if the general distributor has been advised of the possibility of such damages.
In any case, the entire liability of the vendor shall be limited to the amount paid by you for the digital goods.
The Vendor reserves the right to refund the purchase price of digital goods from case to case.
Payment of the product prices and relevant costs for shipping and delivery for tangible products must be made by using one of the procedures indicated on the order form.
In case of payment by Credit/Debit Card, all card details provided by you are used for the current transaction, only. The Vendor does not store or keep history track for any detail of your card.
5. Shipping and Delivery of the tangible products
For specific product shipping and delivery procedures see the Customer Care area and read the Shipping section. Please read these sections carefully. The information provided in these sections forms an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.
6. Customer Care
Please contact our Customer Care for further information.
7. Returns of tangible products
You may return products purchased from Us, without any penalty, within fourteen (14) days from receiving the products purchased on the Site. For return procedures please follow the instructions you’ll find on Return and Return Policy.
To withdraw from the contract you have to follow the instructions of par. 7.1 above. The reception by Us of your Return Form and customer’s Confirmation will be considered as your will to withdraw from the contract.
The return right shall be deemed correctly exercised once the following conditions have been fully met:
a) the products must not have been used.
b) all identification tags and seals must still be attached to the products.
c) the returned products must be in their original packaging.
d) the products must not be damaged.
Upon completion of your order (after the payment of the purchased goods), you’ll receive by email the corresponding Invoice or Receipt (depending on your option during the checkout process) as well as the Return Form, the customer’s Confirmation and Return Shipping Label.
1. Print and complete the Return Form and the customer’s Confirmation.
2. Print the Return Shipping Label.
3. Pack the items in the order box and insert inside the completed Return Form, the customer’s Confirmation and a copy of corresponding Receipt / Invoice.
5. Stick the Return Shipping Label over the prior delivery information.
6. Contact your courier service to arrange the pick-up of your package.
After the Vendor has received the returned products and checked that the products meet the above Prerequisites and the accompanying Return Form and customer’s Confirmation have been fully and correctly completed, shall decide that the return is in conformity with all requirements.
If you have fulfilled all requirements set forth above, the Vendor will fully refund the price of the returned purchased products and the original shipping costs, if any, at Standard Service level. You will have to pay the courier for the return shipping service. In cases when the return reason is “Incorrect item received”, the return shipping costs (at Standard Service level) shall be borne by the Vendor and will be added to the amount to be refunded.
You will be notified if the returned products cannot be accepted because they do not comply with the conditions indicated in above prerequisites. In this case, you may choose to have the purchased products redelivered to you at your expense. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid by you for the purchase of the products.
8. Refund Times and Procedures for tangible products
After the Vendor has received the returned products and checked that the products meet all requirements, you will receive a Return Acceptance Confirmation e-mail informing you that the returned products have been accepted, and in case that a decrease in value of the returned products has been detected, the amount being deducted from the refund. Whatever form of payment you used, the refund procedure will start at once the Vendor has checked that the return was carried out in compliance with the above conditions.
The time period for refunding the amount you paid for purchasing the returned products depends on the form of payment used:
Payment by Direct Bank Transfer: Your refund will be issued through wire transfer to a bank account that should be indicated by you in the customer’s Confirmation attached to the Return Form. You will see the refund in your account within 10 business days of the Return Acceptance Confirmation e-mail.
Payment by Credit/Debit Card: Your refund will be issued through wire transfer to a bank account that should be indicated by you in the customer’s Confirmation attached to the Return Form. You will see the refund in your account within 10 business days of the Return Acceptance Confirmation e-mail.
Payment by PayPal (where available): You will see the refund in your PayPal account within 24 hours of the Return Acceptance Confirmation e-mail. Reimbursement time to the credit card associated with your PayPal account depends on the company that issued the card.
Payment by Cash on Delivery: Your refund will be issued through wire transfer to a bank account that should be indicated by you in the customer’s Confirmation attached to the Return Form. You will see the refund in your account within 10 business days of the Return Acceptance Confirmation e-mail.
You are advised to read, if you haven’t already done so, our General Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of the Site.
10. General Provisions
Above mentioned terms and conditions referring to shipping, delivery, return and refund shall apply for tangible products, only.
11. Governing Law
These General Terms and Conditions of Sale are governed by Romanian Law.
12. Amendments and updates
The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on the Site.