Return Policy

(applies for tangible products, only)

 

Please note that for better readability our company Critelco SRL is hereinafter referred to as “the VENDOR”.

Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return purchased products within fourteen (14) days from the date on which you received them from the Vendor.

Terms and Conditions of Return
The right to return products shall be deemed correctly exercised once the following conditions have been fully met:

Requirements and Procedures:

Upon completion of your order (after the payment of the purchased goods), you’ll receive by email the corresponding Invoice or Receipt (depending on your option during the checkout process) as well as the Return Form, the customer’s Confirmation and Return Shipping Label.

1. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise the Vendor will be unable to accept your return and issue a refund.
2. Print and complete the Return Form and customer’s Confirmation.
3. Print the Return Shipping Label.
4. Pack the items in the order box (or any rigid carton box) and insert the completed Return Form, the customer’s Confirmation and a copy of the corresponding Receipt / Invoice.
5. Stick the Return Shipping Label over the prior delivery information.
6. Contact your courier service to arrange the pick-up of your package.

After the Vendor has received the returned products and checked that the products meet the above requirements and the accompanying Return Form and customer’s Confirmation have been fully and correctly completed, will decide that the return is in conformity with all requirements. 

If you have fulfilled all requirements set forth above, the Vendor will fully refund the price of the returned purchased products and the original shipping costs, if existed, at Standard Service level. You will have to pay the courier for the return shipping service. In cases when the return reason is “Incorrect item received”,  the return shipping costs (at Standard Service level) shall be borne by the Vendor and will be added to the amount to be refunded.

You will be notified if the returned products cannot be accepted because they do not comply with the conditions indicated in above prerequisites. In this case, you may choose to have the purchased products redelivered to you at your expense. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid by you for the purchase of the products. 

Refund Times and Procedures
After the Vendor has received the returned products and checked that the products meet all requirements, you will receive a Return Acceptance Confirmation e-mail informing you that the returned products have been accepted, and in case that a decrease in value of the returned products has been detected, the amount being deducted from the refund. Whatever form of payment you used, the refund procedure will start at once the Vendor has checked that the return was carried out in compliance with the above conditions.
The time period for refunding the amount you paid for purchasing the returned products depends on the form of payment used:
Payment by Direct Bank Transfer: Your refund will be issued through wire transfer to a bank account that should be indicated by you in the customer’s Confirmation attached to the Return Form. You will see the refund in your account within 10 business days of the Return Acceptance Confirmation e-mail.
Payment by Credit/Debit Card: Your refund will be issued through wire transfer to a bank account that should be indicated by you in the customer’s Confirmation attached to the Return Form. You will see the refund in your account within 10 business days of the Return Acceptance Confirmation e-mail.
Payment by PayPal (where available): You will see the refund in your PayPal account within 24 hours of the Return Acceptance Confirmation e-mail. Reimbursement time to the credit card associated with your PayPal account depends on the company that issued the card.
Payment by Cash on Delivery: Your refund will be issued through wire transfer to a bank account that should be indicated by you in the customer’s Confirmation attached to the Return Form. You will see the refund in your account within 10 business days of the Return Acceptance Confirmation e-mail.